At Sofu Store, we’re committed to delivering your orders safely and promptly. Please review our shipping policy for complete details on shipping methods, timeframes, and procedures.
1. Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has been shipped.
2. Estimated Delivery Time
- Standard Shipping: Typically delivered within 4–7 business days.
- Remote/Rural Areas: May take 7–10 business days.
Note: Delivery times may vary depending on your location and courier service availability.
3. Shipping Charges
Shipping charges may vary based on the delivery location and order type. Applicable shipping charges (if any) will be visible during checkout.
4. Order Tracking
Once your order is shipped, a tracking number will be shared via email or SMS. You can also track your order through the My Orders section on our website.
5. Address Accuracy
Please ensure all shipping and contact information is accurate at the time of checkout. We are not responsible for delays or failed deliveries due to incorrect details.
6. Delivery Delays
Delivery may occasionally be delayed due to:
- Weather conditions
- Courier partner issues
- Regional disruptions or unforeseen events
We will keep you informed of any such delays via email or SMS.
7. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at [email protected] within 48 hours of delivery. We will investigate the issue and provide assistance.
For any shipping-related assistance, please contact us at [email protected].