Refund Policy
At Sofu Store, we want you to be satisfied with your purchase. Please review our refund policy below:
- Eligibility: Refunds are available for items returned within 30 days of delivery, provided they are unused, in original packaging, and in the same condition as received.
- Non-Refundable Items: Personalized items, gift cards, and clearance products are not eligible for refunds.
- Process: To request a refund, email [email protected] with your order number and reason for return. We’ll provide return instructions.
- Refunds: Once your return is received and inspected (typically within 5-7 business days), we’ll issue a refund to your original payment method. Shipping costs are non-refundable.
- Damaged or Defective Items: If an item arrives damaged or defective, contact us within 7 days of delivery for a replacement or refund.
Cancellation Policy
- Orders can be canceled before shipment by contacting [email protected]
- If your order has already shipped, cancellation is not possible, but you may return it under our refund policy.
For assistance, reach out to [email protected].