How We Get Your Order to You
Sofu Store is committed to delivering your purchases efficiently. Here’s what you need to know about our shipping process.
1. Shipping Locations
- We currently ship to [list countries or regions, e.g., the United States only]. Contact us at [insert email] if you’re unsure about your location.
2. Shipping Costs
- Shipping fees are calculated at checkout based on your location and order weight. [Optional: Add “Free shipping on orders over $X” if applicable.]
3. Processing Time
- Orders are typically processed within [insert time, e.g., 1-2 business days]. You’ll receive a confirmation email once your order is processed.
4. Delivery Time
- Estimated delivery times are [insert range, e.g., 3-7 business days] after processing, depending on your location and shipping method.
- Delays may occur due to holidays, weather, or carrier issues, which are beyond our control.
5. Tracking
- Once shipped, you’ll receive a tracking number via email to monitor your order’s progress.
6. Lost or Delayed Shipments
- If your order doesn’t arrive within [insert time, e.g., 10 business days] of the estimated delivery date, contact us at [insert email] to investigate.
7. Customs and Duties
- For international orders, you are responsible for any customs fees, duties, or taxes imposed by your country.
Questions? Email us at [email protected]