Refund Policy
At Sofu Store, we want you to be completely satisfied with your purchase. Please review our refund policy below:
- Eligibility: Refunds are available for items returned within 30 days of delivery, provided they are unused, in original packaging, and in the same condition as received.
- Non-Refundable Items: Personalized items and clearance products are not eligible for refunds.
- Process: To request a refund, email [email protected] with your order number and reason for return. We’ll provide return instructions.
- Refunds: Once your return is received and inspected (typically within 5–7 business days), and if approved, the refund will be issued to your original payment method. Shipping costs are non-refundable.
- Damaged or Defective Items: If an item arrives damaged or defective, please contact us within 7 days of delivery to request a refund. No exchange or replacement is offered in such cases.
- Refund Timeline: In case of any approved refunds, the amount will be credited back to your original payment method within 5–7 business days.
Cancellation Policy
- Orders can be canceled before shipment by contacting [email protected].
- If your order has already shipped, cancellation is not possible. However, you may return the item under our refund policy, if eligible.
- For any assistance, feel free to reach out at [email protected].