It is your responsibility to regulate access to your computer and to keep your password and account private. By logging in with your password or account, you accept responsibility for all activities.
Sofustore.com is intended for consumer use and should not be utilized for bulk resale without specific request and authorization from Sofustore.com Any liabilities incurred by shipping for resale are the sole responsibility of the customer, and neither Sofustore.com nor its logistics partners shall be held liable for such liabilities.
Product Description Accuracy
Sofustore.com strives to be as accurate as possible in describing products. However, please keep in mind that despite our efforts, there may be occasional inaccuracies in product descriptions or other content on our website. We cannot guarantee the availability of any product at all times, and product descriptions, specifications, and pricing may be subject to change without prior notice.
Any reliance you place on the information provided on Sofustore.com is at your own risk. Sofustore.com shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or the products sold on our platform.
The pricing displayed for products on Sofustore.com is as shown at the time of browsing. However, due to technical glitches, typographical errors, or information received from our suppliers, the prices of products may vary. It is your responsibility to carefully review product details, specifications, and terms of sale before making a purchase decision.
Cancellation Window:
At Sofustore.com, we strive to provide our customers with the best shopping experience possible. However, due to the complexities involved in cross-border shipping, we regret to inform you that we do not have a cancellation policy in place. As a global e-commerce platform, our logistics and shipping processes are intricately connected with various partners and carriers to ensure the timely delivery of your orders. Once an order has been placed and processed for shipment, it is challenging to accommodate cancellation requests.
We are aware that orders occasionally need to be canceled due to unanticipated events. However, our commitment to efficient and expedited shipping means that orders are often swiftly processed and dispatched to minimize delays. We encourage our customers to carefully review their orders before finalizing their purchases to ensure accuracy and satisfaction. In case of any concerns or inquiries regarding your order, please don’t hesitate to reach out to our customer support team at [email protected] for assistance.
While we apologize for any inconvenience this may cause, we appreciate your understanding and cooperation as we work to deliver a seamless shopping experience across borders. Thank you for your understanding and cooperation.
Shipping
At Sofustore.com, customer fulfillment is our primary priority, which is why we take every precaution to deliver your item to you as safely and quickly as possible. Our shipping method makes your life easier, allowing you to focus on your goals rather than logistics. Your item is transported to one of Sofustore.com’s global hubs and monitored until it reaches you.
Shipping Restrictions
Some products may be restricted from international shipping due to legal or logistical reasons. Customers will be notified if any restrictions apply to their selected products during the checkout process.
Delivery Address
Customers are responsible for providing accurate and complete shipping addresses at the time of purchase. We are not liable for delays or non-delivery of orders due to incorrect or incomplete addresses provided by customers.
Order Tracking and Support
Upon shipment, customers will receive a tracking number via email to monitor the status of their order. Customers can contact our customer support team [[email protected]] for assistance and contact ([email protected]) regarding order tracking, shipping inquiries, or any other concerns related to their purchase. Our customer support team will respond to inquiries promptly during business hours
Shipping Policy Updates
We reserve the right to update our shipping policy at any time without prior notice. Customers should review the shipping policy periodically for any changes or updates. By purchasing from our website, customers acknowledge and agree to abide by the terms and conditions outlined in this shipping policy. Please ask our customer service team for help if you have any queries or worries about our shipping policy.
Import Duties and Fees
By placing an order on Sofustore.com, you agree to abide by the terms and conditions outlined herein regarding import duties and customs clearance. These terms govern the collection of import duties and the clearance of goods through customs for delivery to the respective country. Each item in your order may be subject to import duties, including a processing fee. The total amount of import duties applicable to your order is included in the product price displayed on the Sofustore.com website for India, UAE and KSA. For other countries there may be a duty applied by our logistics partner which should be paid by the customer prior to delivery.
Changes in Regulations and Fees
Please be aware that customs regulations and duty and tax rates may change between the time the Import Duties were estimated and the date when the applicable taxes and duties are paid during entry. Additionally, the classification of goods made by Sofustore.com may differ from the classification made by the assessing authority in the originating country, resulting in a variance between the Import Duties collected and the actual import fees paid. You agree not to dispute and accept as final the decision made by Sofustore.com regarding Import Duties estimation. In the case of gifts or purchases made on behalf of another recipient, you agree to secure and provide the authorizations above to Sofustore.com on behalf of the designated recipient in your order.
KYC Requirements
For certain products requiring Know Your Customer (KYC) documentation for customs clearance, customers will be notified during checkout. Customers must provide the required KYC documents promptly to avoid delays in customs processing and delivery. During the KYC verification process, we may request certain information and documents to confirm your identities, such as
Valid Photo ID
For India – an Aadhar Card, or a Passport
For the Middle East – National ID or Passport copy.
We understand the importance of privacy and confidentiality, which is why we handle your information with the utmost care and compliance with data protection laws. Your information is securely stored and used solely for KYC purposes, safeguarding your privacy at all times.
We appreciate your cooperation in completing the KYC process promptly and accurately. You’re helping us maintain a secure environment for all our customers by providing the necessary information and documents. Rest assured that your efforts contribute to the overall safety and integrity of our platform, ensuring that everyone can shop with confidence at Sofustore.com.
Warranty Policy
The warranty duration varies depending on the product and the manufacturer’s terms. Please refer to the product description or warranty information provided by the manufacturer for specific details regarding warranty duration. If you believe that your product is defective or experiencing issues covered by the warranty, please contact our customer service team within 7 days from the date of receiving.
To process a warranty claim, you will need to provide proof of purchase from Sofustore.com. This may include your order number, invoice, or receipt. Please retain your proof of purchase for warranty purposes. Please note that the warranty does not cover damages caused by misuse, abuse, accidents, unauthorized modifications, normal wear and tear, or acts of nature. Additionally, certain products may have specific warranty exclusions or limitations as determined by the manufacturer.
Sofustore.com understands the inconvenience that may arise from dealing with warranty claims. Therefore, we strive to make the process seamless for our customers. We will arrange for the pickup of the defective product and deliver the serviced or replaced product to your doorstep at no additional charge.
Returns and Refund
At Sofustore.com, all of our products are new and supplied in their original packaging. All our international courier partners provide tracking of the shipments of your order. However, faults or problems may occur as a result of manufacturer or logistics errors, and we will do everything we can to remedy your issue as quickly as possible.Some of our products come with a worldwide warranty, so if your shipping was damaged owing to the manufacturer, please contact us at ([email protected]) and we’ll assist you straight away. If the issue is on our end, we’ll replace it.
As a customer, if you are not satisfied with your purchase for any reason, or it did not arrive as described. In that case, Sofustore.com will provide you a full refund or store credit for the goods, as long as it is returned to us in their original packaging, including all accessories/manuals. Items like underwear, software, grocery/food items, products, personal grooming products, cosmetics, lotions, and personal health care products are non-returnable. Products with missing serial numbers, as well as those that have been used or opened by the user, are not eligible for return.
For eligible items for return, please be aware that we may need to request a photo or a brief video of the defect/damage on the products received, as this is required by merchants for refund/replacement and quality considerations
All refunds will be processed within 14 calendar days after receiving your order. You can request a refund (including the photo/short video) by emailing us or using Live Chat. The item(s) have to be shipped to our local warehouse and our support team will guide you for the return label post their initial requirements.
We will process refunds if the product is received in “Good Condition” and approved by the recipient warehouse. Once received, Sofustore.com will notify the customer and start the refund process. Refunds may take 7 to 14 business days to appear on your original payment method (credit or debit card statement).
In case a wrong product is sent back to the warehouse the Refund will not be processed.
Governing Law
Sofustore is an International website that sells Globally. The place from where the Shipments originate will enforce the Governing law of that country. Products are shipped from various countries (from where they are manufactured or Stocked) and may be invoiced through one of the group subsidiary companies. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the place of Origination.
Copyright and Trademarks
Sofustore.com has authorization to list products on their website from international sellers, from brand owners, international distributors, international agents, international resellers. These authorizations are for self use (Sofustore.com) website, app, social media etc. The products are procured from these sources as mentioned and only genuine products are sourced and sold on the website Sofustore.com
All products and images belong to the brand owners and are only displayed on our website for exhibition purposes and are not owned by Sofustore.com. If any brand owner would like to remove any images, products, or item listings from Sofustore.com requested to write to [email protected]
If The compilation of original content on this site (Sofustore.com), such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Sofustore.com or its content suppliers and protected by international copyright laws.
Alter or duplicating of Sofustore.com website content is prohibited
It is prohibited to utilize the content of Sofustore.com for any kind of business endeavor or non-commercial public exhibition
Developers are refrained to seek reverse engineer or decompile any program found at Sofustore.com
Users cannot eliminate any copyright or proprietary notices from the content
No user is allowed to transfer the content to another individual or “mirror” it on a different server.
If you break any of these rules, the license can be terminated by Sofustore.com at any time. You must remove all downloaded materials from your possession, whether they be in printed or electronic format, as soon as you finish viewing them or as soon as this license expires.
Prohibited Uses
You may not use Sofustore.com for any unlawful purpose or to violate any laws in your jurisdiction (including but not limited to copyright laws). You are not allowed to send any viruses, worms, or disruptive codes. A breach or violation of any of the Terms will result in an immediate termination of your access to Sofustore.com.
Termination
This User Agreement remains effective unless terminated by either party, Sofustore.com or the user. Users may terminate this agreement at any time by discontinuing further use of the Sofustore.com platform. Sofustore.com reserves the right to terminate this User Agreement at any time, without notice, and deny access to the platform. Such termination shall be without any liability to Sofustore.com. Upon termination by either party, users are required to promptly destroy all materials obtained from the Sofustore.com platform and its copies. Sofustore.com’s rights to any user comments shall survive termination. Terminating this agreement does not cancel the user’s obligation to pay for products already ordered or affect any liability arising under this agreement. Sofustore.com provides the platform on an “as is’ ‘ basis. No representations or warranties, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement, are made regarding the information or products available on the platform. Sofustore.com shall not be responsible or liable for any direct, indirect, consequential, incidental, special, or punitive damages arising from reliance on the contents of advertisements, warranties, or fitness for a particular purpose, merchantability, or infringement. Sofustore.com expressly disclaims any responsibility or liability for any damage.
